Our policies

Welcome to the Coastal Treasures & Gems policy page. Here you'll find important information about our terms, privacy practices, and cookie usage, ensuring a transparent and secure experience.

Website terms and conditions

  • Returns and Refund Policy: We offer a 30 day return policy for unworn jewelry in its original packaging. 
  • Shipping Policy: We ship only Australia-wide from Brisbane. Shipping costs and delivery times vary. 
  • Customer Rights: As an Australian consumer, you have rights under the Australian Consumer Law (ACL)
  • Intellectual Property: All content on this website is the property of Coastal Treasures & Gems.
  • Limitations of Liability: Coastal Treasures & Gems is not liable for indirect or consequential losses.
  • Governing Law: These terms are governed by the laws of Queensland, Australia.

Privacy policy

Your privacy is important to Coastal Treasures & Gems. This privacy policy outlines how we collect, use, store, and protect your personal data in accordance with the Privacy Act 1988 (Australia).

  • Data Collection: We collect information such as your name, email address, shipping address, and payment details when you place an order.
  • Purpose: This data is used to process orders, provide customer support, and send you updates.
  • Storage and Protection: We store your data securely and take measures to protect it from unauthorised access.
  • Third-Party Sharing: We share your data with trusted third parties (e.g., shipping providers, payment processors) to fulfill your orders.
  • User Rights: You have the right to access, correct, or delete your personal data.
  • Contact Information: For privacy inquiries, please contact us at coastalgems25@gmail.com 

Cookie policy

Our website uses cookies to improve your browsing experience. By using our website, you consent to the use of cookies as described in this policy.

  • Types of Cookies Used: We use essential, performance, and marketing cookies.
  • Purpose: Essential cookies enable site functionality. Performance cookies enhance user experience. Marketing cookies are used for advertising.
  • User Control: You can control cookies through your browser settings.